At Balanced & Uniquely You Collection, each Botanical Facial + Body Oil is carefully prepared in small batches using thoughtfully selected botanical ingredients.

Due to the personal nature of skincare products, all sales are final once an order has shipped. We do not accept returns or exchanges.

Damaged Orders

If your Botanical Facial + Body Oil arrives damaged, please contact us within 3 days of delivery at hello@balanceduniquelyu.com.

Please include:

• Your order number
• A description of the damage
• Clear photos of the product and packaging

Once the issue has been reviewed, an appropriate replacement or refund will be provided.

Lost Packages

If your order appears to be lost in transit, please contact us at hello@balanceduniquelyu.com.

We will review the tracking information and shipping status. If the package is confirmed lost by the carrier, we will provide an appropriate replacement or refund.

Shipping Issues

Balanced & Uniquely You Collection is not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping information provided by the customer at checkout.

Please review your shipping address carefully before placing your order.

Refund Processing

When a refund is approved, it will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your financial institution.

Contact

For questions regarding an order, please contact:

Balanced & Uniquely You Collection
hello@balanceduniquelyu.com