Return & Refund Policy

At Balanced & Uniquely You Collection, each product is carefully handcrafted in small batches using high-quality botanical ingredients. Due to the nature of personal care products, we are unable to accept returns or exchanges on opened or used items.

Returns & Exchanges

We accept return requests only for:

• Items that arrive damaged
• Incorrect items received
• Products lost in transit and confirmed by the carrier

To request assistance, please contact us within 3 days of delivery at:
hello@balanceduniquelyu.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Non-Returnable Items

The following items are final sale:

• Opened or used oils
• Used skincare or body care products
• Gift cards
• Clearance or promotional items

For hygiene and product integrity reasons, we cannot restock or resell opened personal care products.

Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery. Once reviewed and approved, a replacement or refund will be issued at our discretion.

Shipping Issues

Balanced & Uniquely You Collection is not responsible for delays caused by carriers, weather, or incorrect shipping information entered at checkout.

Please verify your shipping address carefully before placing your order.

Refund Processing

Approved refunds are issued to the original payment method. Processing times may vary depending on your financial institution.

Contact

For order support, please contact:
hello@balanceduniquelyu.com